Subject: Re: Tech Support Candidate - Vivek jha
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 24 Sep 2020 02:41:51 -0700 (MST)

Hi Ma'am, 

His spoken is good, But his last salary was 27000/- 
Now he is expecting as per companies norms. I had not told my budget to him yet. 
He can join immediately. 
Let me know what last we can offer, Or shall I keep him on hold for a time being. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 24 Sep, 2020, at 14:58, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: HR Livesalesman < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 24 September 2020 at 2:33 PM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: Tech Support Candidate - Vivek jha 

Hi Ma'am, 

PFA, 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 12 Sep, 2020, at 14:50, Ambika Mehta < [ mailto:[email-masked] | [email-masked] ] > wrote: 

	

	
	
			Tech Support Test 
		
	Name 	Vivek jha 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9971360772 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Badarpur Delhi 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Madhav It Solutions 	Cce 	30th June 2013 	17000 
Previous Employer 1 	American Express 	Senior Analyst 	30th October 2014 	
Previous Employer 2 	Tech Mahindra 	Senior associate 	9th June 2020 	
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First thing I will check whether my computer is connected to the internet. If I still get the error I will check whether my router is on or not. If still the problem persists I will call my internet service provider. If everything is fine and my ISP says there is an outrage then I will wait till it gets fixed. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Open the Bluetooth of your phone and likewise of the speaker and then choose the network of your Bluetooth speaker and get connected to it. 
	What according to you makes you a good candidate for customer service or technical support job? 	Customer service is a help or assistance that company provides to their customers but good customer service is when one goes an extra mile and helps customer in order to resolve their queries. At times there are situation when one knows that he/she would not be able to help the customer still you need to give the best alternate to the customer by putting yourself in customer's shoes and think how would you feel had you been in that position. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4