Subject: FW: Tech Support Candidate - Vivek jha
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 24 Sep 2020 09:28:06 +0000

First round

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 24 September 2020 at 2:33 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Tech Support Candidate - Vivek jha

Hi Ma'am,

PFA,

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 12 Sep, 2020, at 14:50, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Vivek jha
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9971360772
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Badarpur Delhi
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities:   MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Madhav It Solutions     Cce     30th June 2013  17000
Previous Employer 1     American Express        Senior Analyst  30th October 2014
Previous Employer 2     Tech Mahindra   Senior associate        9th June 2020
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First thing I will check whether my computer is connected to the internet. If I still get the error I will check whether my router is on or not. If still the problem persists I will call my internet service provider. If everything is fine and my ISP says there is an outrage then I will wait till it gets fixed.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Open the Bluetooth of your phone and likewise of the speaker and then choose the network of your Bluetooth speaker and get connected to it.
What according to you makes you a good candidate for customer service or technical support job? Customer service is a help or assistance that company provides to their customers but good customer service is when one goes an extra mile and helps customer in order to resolve their queries. At times there are situation when one knows that he/she would not be able to help the customer still you need to give the best alternate to the customer by putting yourself in customer's shoes and think how would you feel had you been in that position.
On a scale of 1 - 5 please rate your fluency in spoken English  4