Subject: Re: Tech Support Candidate - REETIKA VERMA
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Thu, 24 Sep 2020 09:23:33 +0000

Bad English

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 24 September 2020 at 2:39 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Tech Support Candidate - REETIKA VERMA

Hi Ma'am,

PFA

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 16 Sep, 2020, at 16:31, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    REETIKA VERMA
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9559732265
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      SECTOR 22 NOIDA
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
CCNA
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     TECH MAHINDRA LTD       U1 SUPPORT ASSOCIATE    2 MAR 2020      14700
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Need to check root cause of not opening the website
STEP 1: Check internet connectivity first.

If Internet is connected properly

STEP 2: We can check Internet connectivity by opening other website(www.naukri.com) if open that means there is issue with only this website only www.ndtv.com
Step 3: We can also check it by external website that website is down for me only or for others too.

If no internet connectivity

STEP 4:Simply just Turn Off & On the source of internet(WIfi/Modem/Router) Or some times it also solved by restarting device/Computer.

STEP 5: Java script should be enable(Crome settings<privacy and security<site setting< JavaScript allowed

STEP 6: If there is issue with Web browser so need to clear cookies and cache of browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Turn ON bluetooth speaker(we should know the name of device)
2. Turn ON Bluetooth of mobile and check for available devices
3.Click on that particular device that we need to connect with
Now
4. We can see that bluetooth speaker under paired devices list
What according to you makes you a good candidate for customer service or technical support job? I'm quick learner ,Hard working and can work under pressure.
I having the experience that how to deal with customers/Clients and make them satisfy with proper resolution within TAT set by company . In addition, I have Tech skills(Education background) that can be advantageous for company too.
On a scale of 1 - 5 please rate your fluency in spoken English  4