Subject: Fwd: Tech Support Candidate - Abhay Pratap Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 24 Sep 2020 02:07:44 -0700 (MST)

Hi Ma'am, 

PFA 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 16 Sep, 2020, at 14:31, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Abhay Pratap Singh 
E-mail 	[email-masked] 
Phone Number 	(+91) 9410821043 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
Where do you currently live (area) 	D-Block, sec -49, noida 
Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Aegis customer support services pvt ltd 	Executive 	March 2020 	19500 
Previous Employer 1 	Shiv Om services Pvt Ltd 	Executive 	Dec2018 	15800 
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	•First, we need to Research Any Error Message in our Browser. 

•We can use this information to try and troubleshoot the issue, or at least rule out problems with our hardware or software. Some of the most common errors we encounter are: 

403 Forbidden: You’re not allowed to access this page. Check the address and. try again. 

404 Page Not Found: The page you’re trying to access no longer exists. Check the address and try again. This could mean the webmaster has moved the page, or something has broken. 

500 Internal Server Error: There’s a problem with the server that hosts the website. This isn’t something you can resolve, so try again later. If the problem persists, try contacting the site and letting them know what’s going on. 

503 Service Unavailable Error: it indicates that the server is unable to handle the request. The error could appear for many reasons, but the most common reason is that the server is overwhelmed with requests. So try again later. 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	•First, turn on the Bluetooth speaker. 

•Press the button that turns Bluetooth on and makes it discoverable. 

•Now, Go to mobile phone settings. 

•Tap the Bluetooth option 

•Turn on Bluetooth 

•A list of available devices will appear. 

•On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) 

•After your speaker is paired and that’s it, you’re connected! 

What according to you makes you a good candidate for customer service or technical support job? 	Well, I have extensive customer service and management experience and my ability to adapt to any situation, when it comes to customer service. I am a kind of a person who always try to capture the mindset of the customer. By knowing the attitude of the customer and changing our own style according to him. With my knowledge and experience as well as applying excellent communication, interpersonaland technical skills. I will be great fit for customer service or technical support job. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4