Subject: Arabic Language Test - Dawood Ahmed
From: Dawood Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Sep 2020 04:40:12 -0400

Foreign Language
Screening Test

Name

Dawood
Ahmed    /  (+91) 8510036125    / [email-masked]

Whats your first language

Arabic

Please
answer in grammatically correct ENGLISH the following situation in 100 words:
You are working for Pizza Hut as a phone order executive. You took the order
from a customer and informed him that his order will be delivered in 30 minutes.
The customer calls you back after 45 minutes complaining that he has not
received his Pizza yet. When you check you realised that you made a mistake and
you entered his address incorrectly. You have the customer waiting on phone,
what would you do in this situation?

Dear ma’am ,

Good Evening,

I am dawood (order executive) from Pizza Hut delivery service .

I really apologise for the inconvenience caused due to the wrong address
mentioned on the delivery address by mistake.

That’s why the pizza hasn’t been delivered yet at your place.

I assure that your  pizza will be delivered shortly , could you please inform
me the address again.

I assure you that it will be delivered on time

If anything more I could assist , please feel free to call me at 1800 100
200.

Thanks for ordering from Pizza Hut ,

Have a nice day !

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

I would
to describe myself as below,

I am Dawood Ahmed , a resident of Kailash hills , New Delhi. I completed my
school education from The Frank Anthony Public School, New Delhi through
humanities stream .

I belong to leather business family and my father is in export business .

During , my school education alongside , I did certificate course in Arabic
Language from Islamic dawah center, Jamia Nagar .

Everyone have their own passion , my passion led me to pursue BA honours  in
Arabic language from Jamia Millia Islamia, New Delhi.

As for experience is concern ,  I have worked one year for Pelts India export
house as an Arabic language Marketing Professional handling their Arab clients
from MENA region.

I have travelled to Saudi Arabia and Egypt staying there for a month .

A part from that that I have worked as a freelancer for hospitals in Delhi .

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

من
فكري ان الفرق بين خدمة عملاء جيدة و رائعة
انه يكون فيما ان عميل راض تماما

يجب ان المتصل يفهم كل شيء ماذا يريد العميل و
مشكلته

و قد المتصل يحاول ان يحلل المشكلة العميل
بسرعة

مثالا اذا اي احد يتصلني خلال العمل اول شيء
انا سافهم كلامه و ماذا يريده و كيف احلل
مشكلاته بسرعة لكي ان الشخص يرضي تماما

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

أعتقد انا ساكون رائعا لهذه
الوضيفة العمل لان :-

استطيع ان احلل الاشكالات العملاء

استطيع ان افهم ماذا انهم يريدون  حتي
العملاء يرضون تماما منني

إذا جاء العميل يتحدث في العاميه استطيع ان
استحدث بالعاميه معه ايضا لاني اعرف اللهجات
اللغة العربية كما لهجة مصريه ، لهجة خليجية ،
لهجه ليبيه و عراقيه

الحمد الله اتحدث اللغة العربية بطلاقة و لا
يوجد المشكلة

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

لقد اتذكر انني سفرت مكة المكرمة و
انه كان الشرف لي من زيارة البيت الله الرحيم
و لكل المؤمنين انه حلم للزيارة البيت الله
قبل الموت خلال حياتهم ، الحمد الله ان الله
اعطاني الشرف الزيارة . انا كنت في مكة
المكرمة مع اهلي و ان مكة المركز الاسلام . فكل
سنة المسلمين من جميع دول العالم و كل
الجنسيات يزورون للحج و العمره

انه خبرة روحانيه و مثل الحلم انني موجود في
هذا المكان المقدس ، اسال الله ان يفضل جميع
المسلمين من هذا الشرف

جزاك الله خيرا لهذا السؤال