Subject: Arabic Language Test - Aadil Hasan
From: Aadil Hasan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Sep 2020 04:38:28 -0400

Foreign Language
Screening Test

Name

Aadil
Hasan     /  (91) 9654956192    / [email-masked]

Whats your first language

Arabic

Please
answer in grammatically correct ENGLISH the following situation in 100 words:
You are working for Pizza Hut as a phone order executive. You took the order
from a customer and informed him that his order will be delivered in 30 minutes.
The customer calls you back after 45 minutes complaining that he has not
received his Pizza yet. When you check you realised that you made a mistake and
you entered his address incorrectly. You have the customer waiting on phone,
what would you do in this situation?

Whenever I do mistake, after
realizing I will apologize first. Then I will explain humbly the way of
mistakes. If the company provides any discount or promo coupon in this
problematic situation, I will provide the customer to make him happy. And I will
promise not to do same mistake in the future. And he will call and contact with
our service system freely without any hesitation. I will make sure him to
provide our service in the best way.

After doing this may his angriness will be lesser,  and he will be continued
with our service.

This is my answer to this question.

In ENGLISH - Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

I am Aadil Hasan.

I belong to PATNA BIHAR, currently live in Jamia Nagar Delhi.

I completed my graduation in Arabic language and literature in 2013 from
JMI.

Then complete M.A in the same subject  from JMI in 2013.since then I have been
teaching Arabic language and literature in may coaching centers. I have been
working for Arabic English language expert job for Internal process since NOV.
2018 to July 2020. Due to covid-19 the process has been ended. And now I am
searching a good job in Arabic English language expert.

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

According
to my experience a good customer who takes your service without any hesitation,
For he trust you and your system.

And great customer is who express his pleasure and satisfaction openly to
support and push your business ahead. And he never gives up your service in any
sircumstances.

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

I try to understand the requirements of the customer.

I am polite and kind during the handling customer's issues and problems.

I take responsibility to provide best service from our company side.

I honestly explain each and every corner of the service.

And I will make sure him availability my service and support any stage of
requirements.

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

It was summer of 2014 when I traveled from Delhi to Kerala
Kayemkulam for the purpose of education seminar.

It was my first long journey by train to the south India. I was with my friends.
So obviously I enjoyed alot traveling in the interstate cities,  enjoyed alot
on kollam beach with my friends taking bath in the sea water, seeing seasight in
the early morning and the sight of sunset. I enjoyed also eating  traditional
food and drinks of Kerala. I visited may historical old temples and towns. I
stayed there a complete week to enjoy alot. I truly fascinated to visit the
south India. It was amazing And awesome travel in my life. And I will remember
always the memories of wonderful journey in mind.

That's all I shared with you.

Thanks.