Subject: Arabic Language Test - MD BASHARAT Ali
From: MD BASHARAT Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Sep 2020 03:59:36 -0400

Foreign Language
Screening Test

Name

MD BASHARAT
Ali    /  (+91) 9540983884    / [email-masked]

Whats your first language

Arabic

Please
answer in grammatically correct ENGLISH the following situation in 100 words:
You are working for Pizza Hut as a phone order executive. You took the order
from a customer and informed him that his order will be delivered in 30 minutes.
The customer calls you back after 45 minutes complaining that he has not
received his Pizza yet. When you check you realised that you made a mistake and
you entered his address incorrectly. You have the customer waiting on phone,
what would you do in this situation?

In this case first I will
apologize the customer and I will tell him the fact that has happened to his
order and I will say that I had send your order on the right time and right
date, but there was some technical problem this was the reason that the  wrong
address set on your order.

we offer selfie to our service to the best of my level and we always try to
please you so sorry for this unfortunate problem that you have faced.

We willinsure  him not to occur the same problem next time.

In
ENGLISH - Please describe your Background (Personal, Educational, Professional)
- 50 - 100 words

My name is MD basharat Ali, I belong to Darbhanga
Bihar. I have completed my 10rh 12th from Bihar education board and graduation
from Jamia Millia Islamia in  2020. I also have completed 2 years diploma in
English language and literature. I have basic knowledge of computer. my hobby is
writing articles, reading short stories and also watching comedies. Best quality
that I have is that I am devotee to my work and very punctual to my time. I
always abide my duties that is assigned to me and I prefer to work in group
because it provides much more opportunity to learn from each other. Day and
night shift are movie in regards of my company's duty.

In YOUR LANGUAGE: What
according to you is the difference between good and great customer
service?

قد يكون التصور الشائع هو أن
خدمة العملاء الجيدة لا تقدم أكثر من مجرد دعم
و لا يحمل إلا ضرورة أساسيةي وأن خدمة العملاء
الرائعة تجعل عملائك

يأتون أكثر لإسعادهم بتجارب استثنائية.  ومع
ذلك،

في الخدمه الجيده العامل لا يترك لزبائنه حتى
يحيى النه مزروته قد اصبح الزبون مطمئنا
كاملا من خدمتي ولا يقطع الاتصال  الذي يجري
بينهما.

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

The qualities that make me right candidate for customer
service is to be punctual of the time and als I should have indurance power
strong because I will have to talk to different people and I also should be
ready for day and night both shift  to serve customer.

Please answer this
question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or
town that you traveled to

.زرت مدينه مومباي
التي يطلق عليها مدينه للتجاره وشاهدت هنا
الاماكن التاريخيه و رأيت هنا ان الناس يكون
دائما مشغول عندما تسئل أي شخص على الشارع اين
تذهب فهو يرد عليك انا اذهب الى المكتبه او
انا ارجع من المكتبه فهم مشغول جده ولا يملكون
اوقاتا حتى للاكل والشرب لانني رايت الناس
يبيعون الماكولات من المطعم على الشوارع
ماشيا.