Subject: Arabic Language Test - Obaidulla Shaikh
From: Obaidulla Shaikh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Sep 2020 03:56:56 -0400

Foreign Language
Screening Test

Name

Obaidulla
Shaikh    /  (0091) 09892258548    / [email-masked]

Whats your first language

Arabic

Please
answer in grammatically correct ENGLISH the following situation in 100 words:
You are working for Pizza Hut as a phone order executive. You took the order
from a customer and informed him that his order will be delivered in 30 minutes.
The customer calls you back after 45 minutes complaining that he has not
received his Pizza yet. When you check you realised that you made a mistake and
you entered his address incorrectly. You have the customer waiting on phone,
what would you do in this situation?

I will immediately make
correction in the address and will execute the order to be delivered atonce and
will apologize for the grave mistake and will reasurre our prestigious customer
that such mistakes will never occur in near future and the Pizza will arrive in
10 minute.

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

Graduated
in Commerce from Mumbai University and Post Graduate from Jeddah University,
Saudi Arabia in Arabic Language, Bilingual/Translator, Arabic Computer
Operating, Arabic Typing with the speed of 30 wpm in Arabic Typing & 50 wpm
in English Typing & Command in Arabic as well as English speaking, reading,
writing, Computer and Typing.

Worked for 16 years as Export Executive in Jeddah Seaport,  overlooking all
major Export of Saudi made Products to African Countries.

Worked for 5 years as Asst. Export Manager in  FMCJ,   JUICE EXPORT  to Gulf,
Arab & African Countries right from finding the importers, booking orders,
making Proforma Invoice, Receiving Transfer Cash in advance, Ordering Mass
Production, Loading of Palletised Juice in 20' Container, Hawk eye in logistics
from our warehouse to container terminal, receiving Bill of Lading from our
Agents, smooth loading of our container on Vessle, DHL original B/L to Importer
in Africa and Arab Countries and monitering safe delivery of said container to
importer warehouse.

In YOUR LANGUAGE: What according to you
is the difference between good and great customer service?

Good
Customer is that customer whose prospects are high  &  Great Customer are
who we patronize.

Sorry as I left my computer in Mumbai and now I am in my native place Allahabad
hence I am unable to type in Arabic. I am typing now in my mobile.

Please answer this question in YOUR LANGUAGE: In 5 sentences please
explain what makes you the right candidate for customer service job.

Having more than 21 years of experience in getting new
customer overseas specializing in Gulf, Arab & African Countries from B2B,
online hunting and mostly from

GULFFOOD EXHIBITION  in  DUBAI, UAE.

Participated 3 years in Gulffood Exhibition having our company stall in
exhibition and getting mass orders from these exhibition. More than millions
importer from whole world visiting some 3000 stalls fetching enormous business
and orders.

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

I have travelled to cities like Jeddah, Riyadh, Dammam, Abha in
Saudi Arabia, Dubai, Bahrain, Kenya, Mali, Mauritania  in
Africa.