Subject: French Language Test - Poaty Christ Giron
From: Poaty Christ Giron <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Sep 2020 10:54:14 -0400

Foreign Language
Screening Test

Name

Poaty
Christ Giron    /  (5000086) 8790009877
/ [email-masked]

Whats your first language

French

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

I will apologized for the delay caused but not necessarily
explained to the customer the error that was made ,he migh be frustrated and
make a complain and I could offer him a discount for his next order or get a
free order .

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

I am
Christ Giron Poaty from Congo, first son of family of six children .I am
adaptive,hardworking,patient ,I have learned that long-term goals are best
achived,my goal is to gain skill and knowledge ,that is why I chose overseas
education to fulfil my dream,

talking about my education background I did my secondary education from my home
town ,victor Augagneur High school that I graduated ,I cam in india to complete
my degree in bcom ,while pursuing my under-gradaute ,I started my career with
vcc india Pvt. Ltd as cuatomer care agent ,my job was concerning about the
company's products, selling ,billing and advising cuatomers ,and the end of my
contract ,I traved back home and worked as a help desk during four months ,and
that makes me more confident in my profesionnal life.

In YOUR LANGUAGE: What
according to you is the difference between good and great customer
service?

Être un bon service à la clientèle, c'est
s'offrire pour aider le client ce dont il a besion et être un excellent service
,ce n'est pas seulement se concentrer sur ce dont les clients ont besion, c'est
d'abord les mettre à l'aise avec vous.et vous suivrez l'offre aussi ne proposer
un autres article pour voir s'il pourra s'interesser aussi

Please answer this question in YOUR LANGUAGE: In 5 sentences please
explain what makes you the right candidate for customer service job.

Je crois que mon expérience avec la technologie et sur la
base de toutes mes compétences et expériences ,j'ai livré des résultat
au-delà de la demande de mes clients dans l'entreprise où dont j'ai été
l'employé du mois pendant quatre mois consecutifs et je continuerai a fournir
un travail de haute qualité pour le succès de l'entreprise

Please
answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about
any city or town that you traveled to

Mon premier voyage on date avec
ma copine,c'etais le premiere fois que nous decidions de s'offrire un voyage a
Mumbai , nous avons pris le bus couchette et le voyage etais pour 13h de
route,fatigant mais exicitant sur toute la beauté de la nature que nous avons
profiter au petit matin en laissant Pune derriere nous,on pouvais voir les
falaises d'eau arpenter de gauche a droite et des communautés  réculers,ce
fut un moment émouvant lorsque nous arriver a Mumbai autour de 10h du matin ,on
pouvait remarquer  deja le flux d'embouteillage et l'architecture des maisons
comme a l'anciennce dans certains coins de la ville, nous nous sommes descendu
du bus et finit a arriver à notre hotel.