Subject: Fwd: Tech Support Candidate - Poaty Christ Giron
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Wed, 23 Sep 2020 06:47:15 -0700 (MST)

Hi Ash, 

Please check the written French. And interview him. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 23 Sep, 2020, at 18:40, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Poaty Christ Giron 
E-mail 	[email-masked] 
Phone Number 	(5000086) 8790009877 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	I am currently in hyderabad 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Linux 
Networking - basic 
Hardware - Basic 
VoIP 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Na 	Na 	Na 	Na 
Previous Employer 1 	Vcc India a vmedia company 	Customer care,chats,emails 	September 24th 2019 	35000/ 
Previous Employer 2 	Equerreoffshore 	Help desk 	March 3rd 2020 	37000/ 
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Please the question is not relevant ,because there are a large number of errors and each error has a specific step to solve or troubleshoot, for example (1) : error message as "We could not find the page" appears when user is not connected to internet or the page is unavailable - resolution: verify internet connection, if user is connected to internet, means that page is no longer available. 
Exemple (2): user getting message as the page he's trying to access is a spam, resolution: user has the choice to continu (if he's sure about the webpage) or leave the page if he's not sure. Example (3): error message due to company policy restriction, resolution: user must contact IT admistrator 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Step 1 : switch on your mobile bluetooth to make it available and appearing for all device as on the speaker bluetooth is already on appear mode , 
Search for device name on your phone and pair it with the speaker, 
What according to you makes you a good candidate for customer service or technical support job? 	I believe that my experience with technology, and based on allthe skills and experience listed in the job description ,I am confident that I can make an impact on your company, I was the employee of the month for four consecutive months and I will contnue to deliver high-quality work for the continued success of your organization. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4