Subject: FW: Tech Support Candidate - Poaty Christ Giron
From: Deeksha Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Cc: Livesalesman <[email-masked]>
Date: Wed, 23 Sep 2020 13:13:35 +0000

Tech round please

From: Poaty Christ Giron <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 23 September 2020 at 6:40 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Poaty Christ Giron

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Poaty Christ Giron
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (5000086) 8790009877
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      I am currently in hyderabad
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Na      Na      Na      Na
Previous Employer 1     Vcc India a vmedia company      Customer care,chats,emails      September 24th 2019     35000/
Previous Employer 2     Equerreoffshore Help desk       March 3rd 2020  37000/
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Please the question is not relevant ,because there are a large number of errors and each error has a specific step to solve or troubleshoot, for example (1) : error message as "We could not find the page" appears when user is not connected to internet or the page is unavailable - resolution: verify internet connection, if user is connected to internet, means that page is no longer available.
Exemple (2): user getting message as the page he's trying to access is a spam, resolution: user has the choice to continu (if he's sure about the webpage) or leave the page if he's not sure. Example (3):  error message due to company policy restriction, resolution: user must contact IT admistrator
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1 : switch on your mobile bluetooth to make it available and appearing for all device as on the speaker bluetooth is already on appear mode ,
Search for device name on your phone and pair it with the speaker,
What according to you makes you a good candidate for customer service or technical support job? I believe that my experience with technology,  and based on allthe skills and experience listed in the job description ,I am confident that I can make an impact on your company, I was the employee of the month for four consecutive months and I will contnue to deliver high-quality work for the continued success of your organization.
On a scale of 1 - 5 please rate your fluency in spoken English  4