Subject: Tech Support Candidate - Poaty Christ Giron
From: Poaty Christ Giron <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Sep 2020 09:10:21 -0400

Tech Support
Test

Name

Poaty
Christ Giron

E-mail

[email-masked]

Phone Number

(5000086) 8790009877

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

I am currently in
hyderabad

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Na

Na

Na

Previous Employer 1

Vcc India a vmedia
company

Customer care,chats,emails

September 24th 2019

35000/

Previous Employer 2

Equerreoffshore

Help
desk

March 3rd 2020

37000/

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Please the question is not relevant ,because
there are a large number of errors and each error has a specific step to solve
or troubleshoot, for example (1) : error message as "We could not find the page"
appears when user is not connected to internet or the page is unavailable -
resolution: verify internet connection, if user is connected to internet, means
that page is no longer available.

Exemple (2): user getting message as the page he's trying to access is a spam,
resolution: user has the choice to continu (if he's sure about the webpage) or
leave the page if he's not sure. Example (3):  error message due to company
policy restriction, resolution: user must contact IT admistrator

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 : switch on your mobile bluetooth to make it available
and appearing for all device as on the speaker bluetooth is already on appear
mode ,

Search for device name on your phone and pair it with the speaker,

What
according to you makes you a good candidate for customer service or technical
support job?

I believe that my experience with technology,
and based on allthe skills and experience listed in the job description ,I am
confident that I can make an impact on your company, I was the employee of the
month for four consecutive months and I will contnue to deliver high-quality
work for the continued success of your organization.

On a scale of 1 - 5
please rate your fluency in spoken English

4