Subject: Fwd: Arabic Language Test - HAJO KAMAL
From: HR Livesalesman <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Wed, 23 Sep 2020 01:59:25 -0700 (MST)

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 1 Sep, 2020, at 02:25, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	HAJO KAMAL / (+91) 8179437962 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Firstly, I should do everything i can to avoid the delay in the first place. This in itself can pay dividends. 
While the natural instinct is to shift the blame away from your business to protect its reputation, customers appreciate honesty and transparency. That personal connection has been lost as many companies become more corporate, but people still want to buy from people not corporate machines, and so they are more likely to accept mistakes from a person that holds their hands up than a brand that tries to shift the blame elsewhere. Avoiding responsibility shows that you can’t manage your business well. Instead, explain what has caused the delay, what you’re doing to rectify it, and how it’ll be prevented in the future. 
Once an issue has been identified and explained, you need to work hard to rebuild trust in your service. This means going beyond simply delivering the order based on a new, later timeline. This could involve offering them the chance to cancel their order and receive a refund, or providing them with a discount as a token of apology. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I'm HAJO KAMAL, from Sudan, I came to India earlier in 2015 . 
I have done my b. Tech in electrical and electronic engineering from p university in rajasthan and I have also done some courses related to my field. 
I worked as a translator in many hospitals in Hyderabad such as Maxcure hospital, and yashoda hospitals for more than a year and I also worked as customer sales executive for about six months, hence I got a good knowledge regarding this sales executive job. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal! This is a very important distinction – and one that many services providers do not always “get”. 

For example, let’s say that, historically, your company – and you, as one of its personal “ambassadors” – have been working very hard to keep your customers happy. 

While you may think that the sum of these activities, in and of itself, represents “superior” customer service on behalf of you and the company, some of your customers may think otherwise 

You have striven to respond to all of their calls in a timely basis; you have arrived at their site within the contracted time in nearly all cases; you have carried the right parts with you to the service call (or have been able to obtain them as quickly as possible once the need has been identified); and you have followed up with a courtesy call whenever there has been time (and even when there has not). 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	بالنسبة لي ، تعني خدمة العملاء ضمان حصول العميل أو العميل على أفضل تجربة ممكنة. لقد تعلمت أنه من خلال الاستماع إلى رغبات العملاء ومخاوفهم ووجهات نظرهم ، فأنا قادر على اكتشاف أفضل طريقة لحل أي مشكلات تطرأ. أستمتع بشكل خاص عندما أقدم مساعدة للعملاء في العثور على حل لم يدركوا أنه ممكن - حل يجعلهم سعداء ويبقيهم كعميل راضٍ. 
القدرة علي التواصل التواصل بسلاسة. 
مهارات حل المشكلات: لسوء الحظ ، نادرًا ما يلجأ الأشخاص إلى دعم العملاء لإعلامهم بأن كل شيء يسير على ما يرام! بصفتك محترفًا في خدمة العملاء ، ستكون مسؤولاً عن حل مشكلات الأشخاص ومن المهم أن تعكس إجابات مقابلتك قدراتك على التفكير مليًا ، وحل المشكلات الصعبة ، وإيجاد الحلول. 
الشغف بالدور: خدمة العملاء هي نوع الوظيفة التي يتقدم إليها الأشخاص غالبًا عندما لا يكونون متأكدين بعد مما يريدون القيام به - ولكن كل من الموظفين والعملاء يكونون أفضل حالًا عندما يشعر ممثلو خدمة العملاء بالرضا عن عملهم. إن إظهار الشغف بالدور مهم جدا 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	لقد جئت من السودان في عام 2015 ، هبطت في حيدر أباد ، إنها أفضل مدينة رأيتها في الهند على الإطلاق ، سافرت إلى العديد من الولايات ولكن لم أجد مدينة مثل حيدر أباد ، أشعر وكأنني في المنزل ، رأيت العديد من الثقافات ، والأطعمة المختلفة من بلدان مختلفة ، والطقس جيد جدًا ، وعادة ما يكون الناس هناك طيبون للغاية. إنها حقًا مدينة جميلة جدًا