Subject: FW: Tech Support Candidate - Gaurav Kumar
From: Deeksha Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Cc: Livesalesman <[email-masked]>
Date: Wed, 23 Sep 2020 07:57:00 +0000

Please do his tech round once. I am not very happy with his voice quality but need your opinion both for tech knowledge and accent

From: Gaurav Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 September 2020 at 12:26 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Gaurav Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Gaurav Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9466401515
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Sector-135, Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        N/A
Previous Employer 1     HCL Technologies        Senior Analyst  28 August 2020  Around 33K
Previous Employer 2     ONYX Business Solutions pvt. Ltd.       System Admin    30 October 2015 Around 18K
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will try to troubleshoot the issue by following the below steps:-

1. 1st of all I will check with other colleague if the site is working fine for him/her.

2. If site is working fine for colleague then I will check if other websites are working fine for me or not.

3. If other websites are working then I will try to open www.ndtv.com in other browser, If website is opening fine in other browser then the issue is with browser. To resolve the issue with browser I will clear cookies and cache, if still website is not working then I will reset/refresh the browser.

4. If website is giving the same error in other browser then the issue is with website, maybe the server is down or there is some other issue. Then we need to take help from our network team.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      I will follow below steps to connect my Bluetooth speaker with my mobile phone:-

1. I will turn on the Bluetooth for speaker and phone.
2. Then I will search for Bluetooth name of speaker in my phone.
3. Once I found the name of speaker, I will pair the devices and connect them.
What according to you makes you a good candidate for customer service or technical support job? I have 7+ years of experience in technical support. I have started from service desk where we need to interact with the users from chat and calls, So I know how to handle the frustrated users. Then I moved to RDS (Remote Desktop Support) team where I was doing the same work to handle the users. So I have good knowledge on how to handle the users and how to make them happy. That's why I think I am a good candidate for Technical support/Customer service job.
On a scale of 1 - 5 please rate your fluency in spoken English  4