Subject: French Language Test - Andre Thilaye Noux Mansour Yorro
From: Andre Thilaye Noux Mansour Yorro <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Sep 2020 17:20:19 -0400

Foreign Language
Screening Test

Name

Andre
Thilaye Noux Mansour Yorro    /  (+91) 9986354398
/ [email-masked]

Whats your first language

French

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

In the first step, I will apologize and make the customer
understand politely that a mistake was made while entering his/her address. In
the second step, I will propose to the customer another delivery time schedule
between five to ten minutes.in the final step, I will use a polite phrase and a
wish to close the conversation.

In ENGLISH - Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

My name is Yorro Andre Thilaye Noux Mansour. I am from Ivory
Coast and a native French speaker. I love music, web development/ coding and
also cooking.i have studied in abidjan from 1st to 12th grade where I learn
psychology, philosophy, math, electronic, and foreign languages such Spanish and
German. I graduated in india with a degree of computer application and also got
certified has a music producer. Professionally, I freelanced as a French and
Spanish teacher for 2 to 3 years and I got hired as a French expert in the
immigration field where I was supposed to treat case from Canada and France.

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

Un bon
service client est uneasy service qui repond à toutes tes questions mais te
laisse plus ou moins sans reponse concrète.

Mais un excellent service client est celui qui te donne du temps et te laisse
sans doute.

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

Je dirais la patience. La patience est ce qui fait de moi un
bon candidat pour ce poste. On peut y ajouter la persévérance. IL y a aussi ma
faculté d'apprendre vite. Et pour finir, le fait d'avoir étudié la
psychologie et la  philosophie me permet de comprendre l homme.

Please
answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about
any city or town that you traveled to

J ai été dans la ville de
Chennai et j ai adoré. J ai beaucoup aime l'accueil. Les gens y sont actif et
dynamique. La nourriture est formidable et me fait penser a mon pays