Subject: FW: Tech Support Candidate - Tenlo Stephane gnienewougui
From: Deeksha Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Cc: Livesalesman <[email-masked]>
Date: Tue, 22 Sep 2020 11:51:31 +0000

From: Tenlo Stephane gnienewougui <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 22 September 2020 at 5:13 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Tenlo Stephane gnienewougui

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Tenlo Stephane gnienewougui
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9205579138
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Delhi vasant vihar
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        TCS     French service desk     Currently       60k
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First, I will check if I'm connected to internet,  then try to open another website like Google.Com  to check my network,  also be sure if the issue is only from my computer or for everyone, then restart the computer
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1- put on the speaker
2- on your  phone Bluetooth setting, search for new device
3- pair the device by using OTP number
What according to you makes you a good candidate for customer service or technical support job? With the little experience I have, the ability to listen actively the customer, the patience and good communication skills are the best characteristics for a customer service or technical support
On a scale of 1 - 5 please rate your fluency in spoken English  4