Subject: Tech Support Candidate - Tenlo Stephane gnienewougui
From: Tenlo Stephane gnienewougui <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Sep 2020 07:43:46 -0400

Tech Support
Test

Name

Tenlo
Stephane gnienewougui

E-mail

[email-masked]

Phone Number

(+91) 9205579138

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Delhi vasant vihar

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

TCS

French service desk

Currently

60k

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First, I will check if I'm connected to internet,
then try to open another website like Google.Com  to check my network,  also
be sure if the issue is only from my computer or for everyone, then restart the
computer

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1- put on the speaker

2- on your  phone Bluetooth setting, search for new device

3- pair the device by using OTP number

What according to
you makes you a good candidate for customer service or technical support
job?

With the little experience I have, the ability to listen
actively the customer, the patience and good communication skills are the best
characteristics for a customer service or technical support

On a
scale of 1 - 5 please rate your fluency in spoken English

4