Subject: Tech Support Candidate - Djo Bokeka
From: Djo Bokeka <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Sep 2020 05:16:00 -0400

Tech Support
Test

Name

Djo
Bokeka

E-mail

[email-masked]

Phone Number

(0091) 7292027849

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

vasant kunj

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

sabertech

customer service expert

March 2020

45000

Previous Employer 1

Supportmart

Customer
service agent

2017

40000

Previous Employer 2

techvedic

Technical
support agent

2016

38000

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. check if there is no internet issue on my
laptop.

2.verify the spelling of the website that I am trying to open.

3. try to open the website on the same browser or on a different browser. if I
am still getting an error. I have to clean the cache and cookies of my
browsers. I can also try to open it on a new incognito window.

4. I can also ask google if this webiste exist or not.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1.Open the
Bluetooth speaker and open the Bluetooth speaker application on my phone

2. Add the Bluetooth speaker on my phone to allow the pairing.

3 Accept the pairing of this Bluetooth speaker on my phone.

What
according to you makes you a good candidate for customer service or technical
support job?

1. Best communication skill.

2. Always patient with the customer.

3. Probing the customer to determine all the issues

4. Apologize, sympathize, and empathize with the guest

5. Make the customer feel that he/she makes the good decision to choose you(the
company).

On a scale of 1 - 5 please rate your fluency in spoken
English

4