Subject: FW: French Language Test - Djo Bokeka
From: Deeksha Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Livesalesman <[email-masked]>
Date: Tue, 22 Sep 2020 08:56:56 +0000

Hi Pritish,

Please interview this candidate and let me know.

Thanks

Regards,
Deeksha

From: Djo Bokeka <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 22 September 2020 at 2:16 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: French Language Test - Djo Bokeka

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Djo Bokeka    /  (0091) 7292027849    / [email-masked]<mailto:[email-masked]>
Whats your first language       French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?   First thing is to apologize because we delayed providing the service. I will ask the customer to reconfirm his/her e-mail address just for me to make sure that I am now typing the correct one on the system.  After making the amendment on my system I can tell the customer the different offers that we have. if he/she is interested, I can add it to his/her purchase list and send it out for the delivery. I will confirm the customer that his/her pizza hut is out for delivery and he/she can feel free to contact us for any further queries.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words     My name is  Djo Bokeka Boketshu. I have completed my bachelor’s degree in International relations and I also have an advanced diploma in Hardware networking.  I have four years’ experience in the BPO sector. I am a French language expert. love to read books, and I love the sport.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service?      Un bon client est un client qui achète vos services mais n’arrive pas de prendre de risque d’acheter une grande quantité de marchandise chez vous, mais un excellent client est celui qui toujours accepte le risque d’acheter une grande quantité des marchandises et s’il y a un souci sur le produit, il/elle aimera à tout prix que son problème soit résolu immédiatement. Et si son problème est résolu sur le champ, il/elle ne manquera pas de faire une bonne publicité de vous. Un excellent client peut facilement devenir un grossiste.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.        Je suis patient
Je suis à l’écoute du client
J'aime comprendre son souci et me mettre à sa place pour bien l'assister.
Malgré l'humeur du client, je garde ma maîtrise.
Je m’excuser s’il y a un retard de livraison et de résoudre le problème à l'heure.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to     Je suis un amoureux du tourisme et j’ai commencé à voyager dès mon très jeune âge.  Mon premier voyage c’était un voyage national (de la ville de Kinshasa vers la ville Lubumbashi). J’ai fait une grande découverte dans la ville de Lubumbashi, tel que la visite du plus grand site de gisement de mine de la Gécamines, la découverte de la source du fleuve Congo dans le territoire de Lualaba. De Kinshasa vers l’inde/New Delhi. Ici, j’ai déjà visité  plusieurs lieux touristique tel que Taj Mahal.