Subject: French Language Test - Djo Bokeka
From: Djo Bokeka <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Sep 2020 04:46:22 -0400

Foreign Language
Screening Test

Name

Djo
Bokeka    /  (0091) 7292027849    / [email-masked]

Whats your first language

French

Please
answer in grammatically correct ENGLISH the following situation in 100 words:
You are working for Pizza Hut as a phone order executive. You took the order
from a customer and informed him that his order will be delivered in 30 minutes.
The customer calls you back after 45 minutes complaining that he has not
received his Pizza yet. When you check you realised that you made a mistake and
you entered his address incorrectly. You have the customer waiting on phone,
what would you do in this situation?

First thing is to apologize
because we delayed providing the service. I will ask the customer to reconfirm
his/her e-mail address just for me to make sure that I am now typing the correct
one on the system.  After making the amendment on my system I can tell the
customer the different offers that we have. if he/she is interested, I can add
it to his/her purchase list and send it out for the delivery. I will confirm the
customer that his/her pizza hut is out for delivery and he/she can feel free to
contact us for any further queries.

In ENGLISH - Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

My name is  Djo Bokeka Boketshu. I have completed my
bachelor’s degree in International relations and I also have an advanced
diploma in Hardware networking.  I have four years’ experience in the BPO
sector. I am a French language expert. love to read books, and I love the
sport.

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

Un bon
client est un client qui achète vos services mais n’arrive pas de prendre de
risque d’acheter une grande quantité de marchandise chez vous, mais un
excellent client est celui qui toujours accepte le risque d’acheter une grande
quantité des marchandises et s’il y a un souci sur le produit, il/elle aimera
à tout prix que son problème soit résolu immédiatement. Et si son problème
est résolu sur le champ, il/elle ne manquera pas de faire une bonne publicité
de vous. Un excellent client peut facilement devenir un grossiste.

Please answer this question in YOUR LANGUAGE: In 5 sentences please
explain what makes you the right candidate for customer service job.

Je suis patient

Je suis à l’écoute du client

J'aime comprendre son souci et me mettre à sa place pour bien l'assister.

Malgré l'humeur du client, je garde ma maîtrise.

Je m’excuser s’il y a un retard de livraison et de résoudre le problème à
l'heure.

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

Je suis un amoureux du tourisme et j’ai commencé à voyager
dès mon très jeune âge.  Mon premier voyage c’était un voyage national
(de la ville de Kinshasa vers la ville Lubumbashi). J’ai fait une grande
découverte dans la ville de Lubumbashi, tel que la visite du plus grand site de
gisement de mine de la Gécamines, la découverte de la source du fleuve Congo
dans le territoire de Lualaba. De Kinshasa vers l’inde/New Delhi. Ici, j’ai
déjà visité  plusieurs lieux touristique tel que Taj
Mahal.