Subject: Tech Support Candidate - Mandeep Singh
From: Mandeep Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Sep 2020 02:43:35 -0400

Tech Support
Test

Name

Mandeep
Singh

E-mail

[email-masked]

Phone Number

(110018) 9013501391

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

N.A.

N.A.

N.A.

22000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Did not interact with customers, supported
internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First step i would do the clear the cache memory
of my browser. Sometimes it would be happened due to cache memory store in
browser, Secondly, would try to open it to other browser. If the problem is not
sort out. i would approach to admin.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First i go
to the bluetooth in the mobile and search the bluetooth speaker name when would
it be show in the list then would try to connect it. when would it show
connected. The process would be completed.

What according to
you makes you a good candidate for customer service or technical support
job?

First my polite behaviour to talk the customer, my experience,
problem solving quickly and satisfied the customer.

On a scale of 1 - 5
please rate your fluency in spoken English

3