Subject: Tech Support Candidate - Harsh Yadav
From: Harsh Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Sep 2020 02:28:27 -0400

Tech Support
Test

Name

Harsh
Yadav

E-mail

[email-masked]

Phone
Number

(+91) 95557536331

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Dehradun

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
MacOS
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Teleperformance

Technical
service advisor

2 july 2020

23000

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

The steps which are included in order  to open
the website without getting any error are:

1. I will read the error .If it is related to the wrong url than I will check
the url and type again.

2 If the error states about the internet connectivity ,than I will check with
the wifi conection. I will make sure if the connection is slow then i will close
other tabs which were open before the ndtv.com.Then try to reconnect in order to
resolve the issue.

3. If the error comes up as the page is not loading even after checking with the
internet connection.I will clear the caches,cookies,history.I will delete the
temp folder from the computer. Once it is done,then I will try to open the page
again.

4.In some cases cookies are required to open the website.Therefore,i will allow
the cookies as well.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1.Turn On
the bluetooth for the Bluetooth speaker.

2.Go to the setting in the mobile phone and look for the bluetooth setting in
order to turn On the bluetooth. Once done then in same window discover the
bluetooth speaker which you turned on in step 1.

3.Select the speaker from the list of bluetooth device then it will
automatically connect.

What according to you makes you a
good candidate for customer service or technical support job?

I have the skill which is required for the role. As I am a
b.tech graduate I have an interest in the techical devices.This in turn help me
learn more quickly.As I have been using audio speaker for a long time, I know
much about it and intend to learn more as I believe in learning. Also this will
help me to deliver my best.

On a scale of 1 - 5 please rate your
fluency in spoken English

4