Subject: FW: Tech Support Candidate - Vatsal Sharma
From: Deeksha Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Cc: Livesalesman <[email-masked]>
Date: Mon, 21 Sep 2020 12:27:48 +0000

I have a problem with his accent, I still want to know what your opinion is in terms of tech knowledge and English but don’t prioritise this one. May be do this one tomorrow if you don’t have time today

From: Vatsal Sharma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 18 September 2020 at 7:24 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Vatsal Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Vatsal Sharma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8619219450
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Sector 16
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Veebrij software services       Support Consultant              30500
Previous Employer 1     Prometric Testing       GTCS ANALYST    20 May  25000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step 1: I will begin by reading out the error , if it is some
            specific error code then proceed with
            troubleshooting specific to that error code or if it
            is something general such as network  or security
            relatedd error I will proceed by  checking the
            network connectivity of the machine and will
            verify below parameters:
          (a).Try to ping www.google.com(if response
                received , I will proceed with Step 2 else will
                continuee with sub parts.

          (b).As the above ping request was not successful I
                will proceed by checking Physical LAN wire
                connection to both the ends.

          (c) If physical connection is fine then I will check
                the network adapter settings and also in case
                of WIFI , credentials need to be verified.

STEP 2: If connection problem is not there then I will
              check the below parameters:-

             (a) Site url correctly entered or not.
             (b) Local Machine Firewall policy.
             (C) If site is not added on blacklist in internet
                   option settings .
              (d) I will be checking browser specific
                    settings.
              (e)In case of any antivirus installed , I will be
                   checkingg the filteration policy.

Generally above two common parameter are there to check in case as provided , unless specified error is there such as , 404, 502,401 etc
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1 :Turning on the Bluetooth in phone.
Step 2: Turning on the Device to be connected.
Step 3: Scanning the device name on the phone and clicking on it.
Step 4: Entering the credentials for the device and check mark the save credentials for later use ,it will save my time for next usage.
Step 5: Connection Successful Notification.
What according to you makes you a good candidate for customer service or technical support job? I find myself helping people with there tech issues and providing them with the solution as I am doing it from last 2years.
On a scale of 1 - 5 please rate your fluency in spoken English  5