Subject: Fwd: Tech Support Candidate - Vatsal Sharma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 21 Sep 2020 05:25:10 -0700 (MST)

Hi Ma'am, 

Not spoken to this guy, Now I tried his number its Busy on another call. Will try him later. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 18 Sep, 2020, at 19:24, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Vatsal Sharma 
E-mail 	[email-masked] 
Phone Number 	(+91) 8619219450 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
Where do you currently live (area) 	Sector 16 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Veebrij software services 	Support Consultant 		30500 
Previous Employer 1 	Prometric Testing 	GTCS ANALYST 	20 May 	25000 
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Step 1: I will begin by reading out the error , if it is some 
specific error code then proceed with 
troubleshooting specific to that error code or if it 
is something general such as network or security 
relatedd error I will proceed by checking the 
network connectivity of the machine and will 
verify below parameters: 
(a).Try to ping www.google.com(if response 
received , I will proceed with Step 2 else will 
continuee with sub parts. 

(b).As the above ping request was not successful I 
will proceed by checking Physical LAN wire 
connection to both the ends. 

(c) If physical connection is fine then I will check 
the network adapter settings and also in case 
of WIFI , credentials need to be verified. 

STEP 2: If connection problem is not there then I will 
check the below parameters:- 

(a) Site url correctly entered or not. 
(b) Local Machine Firewall policy. 
(C) If site is not added on blacklist in internet 
option settings . 
(d) I will be checking browser specific 
settings. 
(e)In case of any antivirus installed , I will be 
checkingg the filteration policy. 

Generally above two common parameter are there to check in case as provided , unless specified error is there such as , 404, 502,401 etc 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Step 1 :Turning on the Bluetooth in phone. 
Step 2: Turning on the Device to be connected. 
Step 3: Scanning the device name on the phone and clicking on it. 
Step 4: Entering the credentials for the device and check mark the save credentials for later use ,it will save my time for next usage. 
Step 5: Connection Successful Notification. 
What according to you makes you a good candidate for customer service or technical support job? 	I find myself helping people with there tech issues and providing them with the solution as I am doing it from last 2years. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5