Subject: Fwd: Tech Support Candidate - Akash Bacchan
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 21 Sep 2020 05:22:06 -0700 (MST)

Hi Ma'am, 

His spoken was good, He is staying in Gurgaon. 
Need 1 week time to relocate. 
Last Salary was 42000/- 
Expecting hike or same. 
Can join immediately 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 18 Sep, 2020, at 18:54, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Akash Bacchan 
E-mail 	[email-masked] 
Phone Number 	(91) 9582698398 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Gurugram 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
VoIP 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Infotech 	Executive 	Sept 13 2020 	42k 
Previous Employer 2 	Inerstar 	Executive 	July 4 2020 	34.5k 
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Step 1 - I will check some other websites. That would confirm that the problem is just with www.ndtv.com or with other websites too (If it is just one website giving an error most probably the website is down to check that on internet there are plenty websites avaliable) 

Step 2 - Once identified that other websites showing the same error will proceed to next step. 

Step 3 - Need to check other browsers, that will confirm that issue is with Internet or browser (If I can access the website on some other browser, so I need to check issue with particular browser was giving an error such as add ons, pending updates, end task from task manager or force quit the browser then recheck) 

Step 4 - Next thing I need to check is internet connectivity if it is connected and still the issues are same will proceed to next step (If internet is not connected and it is a wired connection then I need to check lan cable connection or if it is wireless then need to check that device is in a range of the router or not as well as need to check network name of it is showing then will connect it again) 

Step 5 - Will check the other devices that are they connected and has an internet access. If on other devices I got no issues than proceed to next step (If other devices also showing the same issue that means issue is with internet connection itself will check the cable connections, router light status, power flee of router if that all doesn't fix the issue will contact ISP) 

Step 6 - Will run the ping command in cmd to check the data packets. 

Step 7 - I need to check if disconnecting and reconnecting the specific device from internet would solve the issue. 

Step 8 - Still has a same error will uninstall the network drivers, so it can pick up the generic drivers in next restart. 

Step 9 - I will restart the computer to check that after restart issue has been fixed or not. 

Step 10 - If still I can't access the internet will talk to ISP to get this issue fix. 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Step 1 - Turn the speaker power on. 
Step 2 - Select Bluetooth mode. 
Step 3 - Open Bluetooth in phone from drag down menu or settings. 
Step 4 - Select the speaker name and pair it. 
What according to you makes you a good candidate for customer service or technical support job? 	For me understanding an issue and helping to get it fix in a way that customer/user find it more convenient as per their need is the key. Definitely not bombarding so many technical terms/words which makes customer confuse or irate. Emphasising when required and taking ownership, understanding the situation and giving an assurance about fixation along with TAT makes service more efficient and more reliable. Which makes us more preferable. Relevant troubleshooting is the key to get the right issue to fix that depends on a large scale on paraphrasing, without understanding any troubleshooting could make problems hard to identified. All over not only fixing an issue but making cx realized that we care and are dedicated to help. That makes Me a good candidate for this job along with My experience. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4