Subject: Re: Tech Support Candidate - ANUPAM GUPTA
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Mon, 21 Sep 2020 12:15:24 +0000

I spoke with him, his spoken is bad! How do u judge?? Reject

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 19 September 2020 at 5:59 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Tech Support Candidate - ANUPAM GUPTA

Hi Ma'am,

His English is good, having Tech experience too.
His Current Salary is 18000/-
Expecting 25000/-
Currently he is in Indore, Need 15 days to relocate.

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 19 Sep, 2020, at 17:47, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    ANUPAM GUPTA
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9755768089
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      INDORE
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Teleperformance indore  Technical support executive     1oct    16000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.please clear history of browser and try to check once again the website
2.please check system proxy enable or disable
3.please check  with another url for internet services enable  or router ,modem functionality
4.Please check with ping google website in cmd
5please check system set any static ip address or dynamic ip address
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.enable bluetooth settings  page and enable bluetooth  in phone

2 if bluetooth speaker not showing  in phone please check with refresh  bluetooth  in phone

3.wait for name of your bluetooth device appear and then tab pair . If promoted to enter passcode.

4 after few seconds the bluetooth device pair w
What according to you makes you a good candidate for customer service or technical support job? Because i do Maximum level probing and find the root cause of problem and provide the best solution
On a scale of 1 - 5 please rate your fluency in spoken English  4