Subject: Re: Tech Support Candidate - Siddhartha Kler
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Mon, 21 Sep 2020 11:45:43 +0000

I don’t see any tech experience, what tech experience does he have? Send me his resume

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 19 September 2020 at 6:03 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Tech Support Candidate - Siddhartha Kler

Hi Ma'am,

His English is good, Having technical experience too.
His last salary was 38000/-
Expecting 40k
Can join immediately.

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 19 Sep, 2020, at 17:55, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Siddhartha Kler
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9560944537
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida - Sector 66
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        None
Previous Employer 1     Graphhene       Sales Executive 15/04/2020      38,000
Previous Employer 2     Trung Tâm Ngoại Ngữ New World   English Teacher 22/07/2019      850$
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  As a customer. I would follow the following steps.
1. I would first close the browser and open it again to check if it resolves the problem or not.
2. if doesn't work. I would restart the computer. However, as a customer, I would just restart the router in case if I have some personal hassles. example if I need to closed some documents or work or maybe close NetFlix.
3. After that I would call for support. It can be internal I.T support staff or nearby local technician and if I am at home I will call the local ISP technical support.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Unlock your phone.
2. Go to settings.
3. Locate and tap the Bluetooth option
4. if you see that Bluetooth icon is lid up it means you have turned on Bluetooth the Bluetooth. Otherwise, try to tap again. Also, you can try to press and hold the icon to get the options to turn on Bluetooth.
5. A list of available devices will appear. Try to locate your Speaker.
If your speaker is not listed, press the button on your speaker that makes it discoverable, in most of Bluetooth speakers you will get a blinking light on the button with Bluetooth symbol or it just says Bluetooth.
6. Open the List of Bluetooth devices again. On your mobile select your speaker. It might be a random product number but should have the speaker’s brand name listed.
7. Go to any music App Such as YouTube Music or iTunes. If you can listen to your favourite songs from your favourite speakers. You are connected.
What according to you makes you a good candidate for customer service or technical support job? To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product. With my dedication and a passion for resolving the problems. I think I am a very good candidate for a customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English  5