Subject: FW: Tech Support Candidate - Mpiana Ntambwe
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 21 Sep 2020 11:42:00 +0000

From: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Date: Monday, 21 September 2020 at 2:50 PM
To: "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: FW: Tech Support Candidate - Mpiana Ntambwe

Please interview and let me know

From: Mpiana Ntambwe <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 18 September 2020 at 8:40 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Mpiana Ntambwe

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Mpiana Ntambwe
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9739540753
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Noida, sector 168
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Adobe Inc       Technical support consultant/French     October/2019    60000
Previous Employer 1     GMX IT services Technical sales executive       June/2019       40000
Previous Employer 2     Beno Support    Technical Support Executive     December/2018   25000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  step one I will check out if my computer is connected to the network, so if it is not connected, try to connect your computer to the network, but if it connects go to step two, open a new windows try to open another website(google.com) if there is not error, you will need to clear up some cache and cookies on the browser and try again, or if there is error go to the step three, Open another browser and try to open your website(www.ndtv.com), if there is not error that means the problem only happens in that browser otherwise the problem is may be with your network or there is some malicious website error and so on...
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Go to your phone menu and follow those steps:-

Step 1: Go to Settings

Step 2: Open the Bluetooth option

Step 3: Turn on the Bluetooth

Step 4: there will be a list of available devices will appear if not, press the button on your Bluetooth speaker that will make it discoverable.

Step 5: Select your Bluetooth speaker on your mobile and that's it, you are connected.
What according to you makes you a good candidate for customer service or technical support job? Firstly, because of my experience and my knowledge in the technical support and customer service as do I have several experience working in the same.
secondly, I'm efficiency and problem-solver with the best attitude towards the customer. And Lastly I'm a bilingual:- English and French.
On a scale of 1 - 5 please rate your fluency in spoken English  3