Subject: FW: French Language Test - Assi Evrard
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 21 Sep 2020 11:41:19 +0000

From: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Date: Monday, 21 September 2020 at 2:51 PM
To: "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: FW: French Language Test - Assi Evrard

Please interview

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Friday, 18 September 2020 at 3:21 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: French Language Test - Assi Evrard

Hi Ma'am,

PFA

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 11 Sep, 2020, at 18:18, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Assi Evrard    /  (+91) 9121264520    / [email-masked]<mailto:[email-masked]>
Whats your first language       French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?   In this situation, after listening to the customer complaint, I will first apologize to the customer for the delay in the delivery of the order, then I will ask the customer he's information so I can verify and rectify the delivery address. After that I will thank the customer for he's patience and according to  the company rules and regulations for this type of issues we can
as a retention or good gesture  offered a free delivery  or a discount to the customer according to his bill so that he will know that we cares about our customers and want them to be happy.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words     I'm romaric assi from ivory coast.
I'm a native French speaker.
I completed my degre in sales and marketing in ivory coast and I move in India to do my MBA.
I work in Hyderabad as a French and English customer care for a Canadian based company and also a a French translator for a travel agency.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service?      La différence entre  un bon service à la clientèle et un excellent service à la clientèle selon moi  est que, dans le premier cas les clients sont satisfait de nos service.
Dans le second cas nous clients sont non seulement satisfait mais nous sont fidèles
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.        Pourquoi suis je le meilleur candidat pour poste.
1/ je sais écouter les autres,
2/ j'ai un bon sens de la communication,
3/ je sais avoir de l'empathie et ne mettre dans la peau des autre afin de mieux les orienter,
4/je sais résister a la pression et au stress
5/je suis patient et préservant
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to     A mon arrivée en inde en 2014 j'ai eu la chance  d'habiter la belle ville de kakinada.
Kakinada est la 6e plus grande ville de l'État indien d'Andhra Pradesh et aussi la 4eme Smart city de l'Inde.
La ville de kakinada sert de quartier général du district de East Godavari de l'État.
La ville de regorge de grande compagnie pétrolière comme schlumberger  et aussi d'un grand port.
Le port de Kakinada est un grand complexe comprenant le port d'ancrage de Kakinada, le port en eau profonde de Kakinada, le port de pêche de Kakinada et l'unité de démantèlement des navires.
A kakinada nous avons aussi une très belle plage et un complexe hôtelier en bordure de Mer
J'ai surtout aimer la nourriture et la convivialité de ses habitants bien que très surpris de rencontrer un africain pour la première fois.
C'étais une découverte pour moi et aussi pour les habitants de la ville.
J'ai pu visiter la célèbre université de JNTUK ( Jawaharlal Nehru Technological University, Kakinada) a laquelle j'étais affilié en tant que étudiants d'aditya College of engineering
Pour terminer je peux dire que kakinada est comme mon village car je me considere comme Telegu (habitant de Andhra Pradesh).