Subject: FW: Tech Support Candidate - Pravin Bharti Pravin
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 21 Sep 2020 11:41:10 +0000

Has sent to Pritish, follow up by EOD

From: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Date: Monday, 21 September 2020 at 2:54 PM
To: "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: FW: Tech Support Candidate - Pravin Bharti Pravin

Please interview him for EPOS English tech support-  preferably enterprise, if no then gaming back up

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Pravin Bharti Pravin
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7899109312
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Ballia
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Accenture       Network support associate       Na
Previous Employer 1     NTT data        Technical support associate     30 aprail
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Being a user I must follow the guidelines which OS has been directed:
1.check internet connection
2. If connection is established, try to open other websites, if other websites are website are loading the problem must be on website (ndtv.com)
3.if internet connection is down I must follow some basic checks.
a.check lan cable and port
b. Check routers switch on and off
c.contact ISP provider if internet issue persist.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Go to settings on phone
Go to connection and sharing
Select bluetooth options
1.Select add device or scan new devise
2.Select available device to connect
3.Enter the pair code and accept connection
4.Device connected Successfuly

What according to you makes you a good candidate for customer service or technical support job? 1.Good technical support  trouble shooting knowledge.
2.holding 4.5 year of experience in the same Domain
3.undergone many industrial Customer service training arranged by organization
4.Excellant  communication skills
5. Skilled to make rapo build with international clients
6. Kneen understanding of IT services business models.
7. Skilled to give support to team, people management, and weekly business/production calls
8.Much skilled and experienced to hold this position
On a scale of 1 - 5 please rate your fluency in spoken English  5