Subject: Re: French Language Test - MARCUS MANEBAYE
From: Ashwinee Latchayya <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Mon, 21 Sep 2020 03:27:03 -0700 (MST)

Hello, 

Good grammar and writing for this candidate. The only mistakes which are repeated everywhere is the start of the sentences without a capital letter. 

Kind Regards, 

Ashwinee L 
Account Manager 
Skype : live:ashwinee_9 

From: "HR Livesalesman" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Monday, September 21, 2020 3:22:07 PM 
Subject: Fwd: French Language Test - MARCUS MANEBAYE 

Hi Ash, 

Please check this too. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 14 Sep, 2020, at 14:30, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	MARCUS MANEBAYE / (+91) 9667027348 / [email-masked] 
Whats your first language 	French 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	1.I would have firstly listened to the customer expressing their frustration without interrupting to avoid escalating the situation to an unpleasant exchange of words. That is the first the thing to do as customer service agent. 

2. After that I will apologize for the inconvenience. 

3. After apologizing I will then ask the customer to provide one more time their correct address and note that somewhere to not repeat the same mistake. 

4. To finish I will ask politely to the customer to wait for few more minutes for the pizza to get delivered to them. 

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	1. My name is MARCUS MANEBAYE 
2. Country of birth: Democratic Republic of Congo 
3. Marital status: single 
4. Spoken languages: I am a native French speaker with proficiency in english. 

II. Education 

1. 1995 - 2001: elementary school 
2. 2002 - 2008: high school 
3. 2013 - 2018: University 

III. Experience 

1. October 2019 - January 21st, 2020: I worked as a customer service agent for French speaking customers at cherry e-commerce services. 
2. February 2020 to present: I am working as a freelancer web developer. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	Conceptuellement, la principale différence entre un bon service client et un excellent service client est que, dans le premier cas(un bon service client), vous avez probablement juste satisfait vos clients; tandis que dans le dernier(un excellent service client), vous ne les gardez pas seulement satisfaits, vous les gardez également fidèles et C'est une distinction très importante 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	1. J'ai une connaissance approfondie de la manière de résoudre efficacement les requêtes et les problèmes des clients par téléphone et par e-mail. 

2. j'ai une capacité importante de rester calme dans une situation stressante. 

3. je suis très doué pour gérer les clients frustrés. 

4. Ma compétence en communication est bien développée 

5. je suis une personne qui travaille dur. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	il y a quelques années, j'ai visité et vécu à Johannesburg. Johannesburg est une ville cosmopolite. Johannesburg est une ville de la province de gauteng en afrique du sud. c'est la principale métropole industrielle et financière du pays. Johannesburg a une population polyglotte, du fait que sa population est un mélange de races différentes. johannesburg a un climat tempéré. les températures d'été sont en moyenne d'environ 24 degrés Celsius; les températures hiver sont en moyenne d'environ 13 degrés Celsius et ne descendent qu'occasionnellement .