Subject: Re: French Language Test - Assi Evrard
From: Ashwinee Latchayya <[email-masked]>
To: deeksha <[email-masked]>
Cc: HR Livesalesman <[email-masked]>
Date: Mon, 21 Sep 2020 03:15:29 -0700 (MST)

Hello, 

Two typos in this test but good grammar overall. 

This can be considered. 

Kind Regards, 

Ashwinee L 
Account Manager 
Skype : live:ashwinee_9 

From: "deeksha" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "HR Livesalesman" <[email-masked]> 
Sent: Friday, September 11, 2020 6:26:08 PM 
Subject: FW: French Language Test - Assi Evrard 

Hi Ash, 

Could you please check French for this guy and let me know? 

Thank you 

Kind regards, 
Deeksha 

From: Assi Evrard < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 11 September 2020 at 6:18 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: French Language Test - Assi Evrard 

	
	
			Foreign Language Screening Test 
		
	Name 	Assi Evrard [ mailto:[email-masked] | [email-masked] ] 
	Whats your first language 	French 
	Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	In this situation, after listening to the customer complaint, I will first apologize to the customer for the delay in the delivery of the order, then I will ask the customer he's information so I can verify and rectify the delivery address. After that I will thank the customer for he's patience and according to the company rules and regulations for this type of issues we can 
as a retention or good gesture offered a free delivery or a discount to the customer according to his bill so that he will know that we cares about our customers and want them to be happy. 
	In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I'm romaric assi from ivory coast. 
I'm a native French speaker. 
I completed my degre in sales and marketing in ivory coast and I move in India to do my MBA. 
I work in Hyderabad as a French and English customer care for a Canadian based company and also a a French translator for a travel agency. 

	In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	La différence entre un bon service à la clientèle et un excellent service à la clientèle selon moi est que, dans le premier cas les clients sont satisfait de nos service. 
Dans le second cas nous clients sont non seulement satisfait mais nous sont fidèles 
	Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	Pourquoi suis je le meilleur candidat pour poste. 
1/ je sais écouter les autres, 
2/ j'ai un bon sens de la communication, 
3/ je sais avoir de l'empathie et ne mettre dans la peau des autre afin de mieux les orienter, 
4/je sais résister a la pression et au stress 
5/je suis patient et préservant 

	Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	A mon arrivée en inde en 2014 j'ai eu la chance d'habiter la belle ville de kakinada. 
Kakinada est la 6e plus grande ville de l'État indien d'Andhra Pradesh et aussi la 4eme Smart city de l'Inde. 
La ville de kakinada sert de quartier général du district de East Godavari de l'État. 
La ville de regorge de grande compagnie pétrolière comme schlumberger et aussi d'un grand port. 
Le port de Kakinada est un grand complexe comprenant le port d'ancrage de Kakinada, le port en eau profonde de Kakinada, le port de pêche de Kakinada et l'unité de démantèlement des navires. 
A kakinada nous avons aussi une très belle plage et un complexe hôtelier en bordure de Mer 
J'ai surtout aimer la nourriture et la convivialité de ses habitants bien que très surpris de rencontrer un africain pour la première fois. 
C'étais une découverte pour moi et aussi pour les habitants de la ville. 
J'ai pu visiter la célèbre université de JNTUK ( Jawaharlal Nehru Technological University, Kakinada) a laquelle j'étais affilié en tant que étudiants d'aditya College of engineering 
Pour terminer je peux dire que kakinada est comme mon village car je me considere comme Telegu (habitant de Andhra Pradesh).