Subject: Fwd: Tech Support Candidate - ANUPAM GUPTA
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 19 Sep 2020 05:29:20 -0700 (MST)

Hi Ma'am, 

His English is good, having Tech experience too. 
His Current Salary is 18000/- 
Expecting 25000/- 
Currently he is in Indore, Need 15 days to relocate. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 19 Sep, 2020, at 17:47, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	ANUPAM GUPTA 
E-mail 	[email-masked] 
Phone Number 	(91) 9755768089 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	INDORE 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Teleperformance indore 	Technical support executive 	1oct 	16000 
Previous Employer 1 				
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.please clear history of browser and try to check once again the website 
2.please check system proxy enable or disable 
3.please check with another url for internet services enable or router ,modem functionality 
4.Please check with ping google website in cmd 
5please check system set any static ip address or dynamic ip address 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.enable bluetooth settings page and enable bluetooth in phone 

2 if bluetooth speaker not showing in phone please check with refresh bluetooth in phone 

3.wait for name of your bluetooth device appear and then tab pair . If promoted to enter passcode. 

4 after few seconds the bluetooth device pair w 
What according to you makes you a good candidate for customer service or technical support job? 	Because i do Maximum level probing and find the root cause of problem and provide the best solution 
On a scale of 1 - 5 please rate your fluency in spoken English 	4