Subject: Tech Support Candidate - Siddhartha Kler
From: Siddhartha Kler <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Sep 2020 08:25:16 -0400

Tech Support
Test

Name

Siddhartha
Kler

E-mail

[email-masked]

Phone Number

(91) 9560944537

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida - Sector 66

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

None

Previous Employer 1

Graphhene

Sales
Executive

15/04/2020

38,000

Previous Employer 2

Trung Tâm Ngoại Ngữ New
World

English Teacher

22/07/2019

850$

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

As a
customer. I would follow the following steps.

1. I would first close the browser and open it again to check if it resolves the
problem or not.

2. if doesn't work. I would restart the computer. However, as a customer, I
would just restart the router in case if I have some personal hassles. example
if I need to closed some documents or work or maybe close NetFlix.

3. After that I would call for support. It can be internal I.T support staff or
nearby local technician and if I am at home I will call the local ISP technical
support.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Unlock your phone.

2. Go to settings.

3. Locate and tap the Bluetooth option

4. if you see that Bluetooth icon is lid up it means you have turned on
Bluetooth the Bluetooth. Otherwise, try to tap again. Also, you can try to press
and hold the icon to get the options to turn on Bluetooth.

5. A list of available devices will appear. Try to locate your Speaker.

If your speaker is not listed, press the button on your speaker that makes it
discoverable, in most of Bluetooth speakers you will get a blinking light on the
button with Bluetooth symbol or it just says Bluetooth.

6. Open the List of Bluetooth devices again. On your mobile select your speaker.
It might be a random product number but should have the speaker’s brand name
listed.

7. Go to any music App Such as YouTube Music or iTunes. If you can listen to
your favourite songs from your favourite speakers. You are connected.

What according to you makes you a good candidate
for customer service or technical support job?

To me,
customer service means identifying the root of a customer’s problem and
working to find a solution that surpasses their expectations using in-depth
knowledge of the company’s service or product. With my dedication and a
passion for resolving the problems. I think I am a very good candidate for a
customer service or technical support job.

On a scale of 1 - 5
please rate your fluency in spoken English

5