Subject: Tech Support Candidate - ANUPAM GUPTA
From: ANUPAM GUPTA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Sep 2020 08:17:11 -0400

Tech Support
Test

Name

ANUPAM
GUPTA

E-mail

[email-masked]

Phone Number

(91) 9755768089

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

INDORE

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Teleperformance indore

Technical support
executive

1oct

16000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.please clear history of browser and try to
check once again the website

2.please check system proxy enable or disable

3.please check  with another url for internet services enable  or router
,modem functionality

4.Please check with ping google website in cmd

5please check system set any static ip address or dynamic ip address

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.enable bluetooth settings  page and enable
bluetooth  in phone

2 if bluetooth speaker not showing  in phone please check with refresh
bluetooth  in phone

3.wait for name of your bluetooth device appear and then tab pair . If promoted
to enter passcode.

4 after few seconds the bluetooth device pair w

What according to
you makes you a good candidate for customer service or technical support
job?

Because i do Maximum level probing and find the root cause of
problem and provide the best solution

On a scale of 1 - 5
please rate your fluency in spoken English

4