Subject: Fwd: French Language Test - Wiyombo Esther
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Sat, 19 Sep 2020 05:00:50 -0700 (MST)

Hi Ash, 

Please evaluate the test. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 19 Sep, 2020, at 00:48, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Wiyombo Esther / (+91) 9319763852 / [email-masked] 
Whats your first language 	French 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	The first important thing I will do, it's to be confident and don't panic. I will kindly ask the customer the reference number of the order(if/she) has, the asking for the address confirmation, and assure the customer to do my best to deliver the pizza in short time. I will contact my delivery guy the right address and to do his best to deliver the pizza as soon as possible. I will again contact the customer to apologize for the inconvenience occurred. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Wiyombo Botsinda Esther, I am a second girl into a family of 3 persons. I am from Congo and living in India for almost 4 years. I like general culture, science, literature, reading, and everything that gives meaning to life. 
I’m graduated in B tech / Computer Science Engineering at Maharshi Dayannad (Mdu) University / Rawal Institute of Technology and engineering College, I live in Faridabad. 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	La difference entre un bon et un excellent service reside au niveau de la satisfaction et de la qualite du service rendu au client: 
Un bon service client rends notre client heureux, et satisfait aux attentes du client; alors qu'un excellent service client rend le client tres heureux et reponds aux attentes du client au dela de son imagination avec un meilleur qualite de service. Et d'ailleurs cela rendrait le client fidele a l'entreprise - 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	ce poste un est poste clef et strategique pour l'entreprise, je suis une candidate ideal pour ce poste parce que j'apprend rapidement, je m'adapte a la situation, Je suis une personne ayant l'attitude positive et prêt à relever des défis, ma détermination à faire en sorte que tout le monde soit satisfait, travaille intelligement pour atteindre mes objectifs. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	L'une de Ville que j'ai aime visite c'est "Mumbai" connu aussi comme etant la capitale economique de l'Inde, une ville brouillante rempli de touristes, j'ai ete fascinee par ce grand Aeroport Internationale, voir l'ocean Indien, les vagues et les malls autour de la ville. L'architecture sublime de cette ville et ces grand temples m'ont sublimée Helas! Parce que mon temps etait compte. Cela etait un plaisir pour moi d'y faire un tour.