Subject: Fwd: Tech Support Candidate - Surya Shekhar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 19 Sep 2020 04:57:03 -0700 (MST)

Hi Ma'am, 

Her English was good, Holding technical experience too. 
Her last Salary was 32000/- 
Expecting 35000/- 
Can join immediately. 

We offered her last time in June, But at that time she was unable to join as she was not having conveyance to travel, Now she can travel. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 19 Sep, 2020, at 14:59, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Surya Shekhar 
E-mail 	[email-masked] 
Phone Number 	(+91) 9711896445 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Tughlakabad extn., South delhi 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	NextGen services Pvt ltd. 	Technical support officer 	30th Apr 2020 	32000 
Previous Employer 2 	Oyo rooms 	Technical support engineer 	7th Oct 2019 	32000 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Did not interact with customers, supported internal employees 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Check internet connection. 
2. Check if any antivirus or firewall blocking the website. 
3. If the website is of high profile, it could be down for few mins due to internet website traffic. Try accessing it after 5-10 mins. 
4. There could be few errors like - 403 forbidden- means user don't have access to the site, internal server error 500- issue at server end, error 404 page not found- site address is moved/ no longer exist or removed. 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. First switch on speaker and then its Bluetooth option. The light on it will start blinking (searching for device to connect). In some speaker you need to long press the Bluetooth button or power button (varies device to device) to enable the search-new-device mode. 
2. Switch on the Bluetooth option on your mobile phone and search for new device. 
3. Once you get the device name on phone, select and connect to start enjoying the music straight from your phone to the Bluetooth speakers. 
What according to you makes you a good candidate for customer service or technical support job? 	1. I believe in honesty, being loyal and a good listener. 
2. I love helping people around me. 
3. I love to share my values, knowledge and experience to others. 
4. I believe in being a good learner. 
5. I enjoy and have a special interest in giving technical support and receiving knowledge as well. 

On a scale of 1 - 5 please rate your fluency in spoken English 	5