Subject: Tech Support Candidate - Surya Shekhar
From: Surya Shekhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Sep 2020 05:29:04 -0400

Tech Support
Test

Name

Surya
Shekhar

E-mail

[email-masked]

Phone Number

(+91) 9711896445

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Tughlakabad extn., South
delhi

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows - Basic
Networking
- basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

NextGen services Pvt
ltd.

Technical support officer

30th Apr 2020

32000

Previous Employer 2

Oyo rooms

Technical
support engineer

7th Oct 2019

32000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. Check internet connection.

2. Check if any antivirus or firewall blocking the website.

3. If the website is of high profile, it could be down for few mins due to
internet website traffic. Try accessing it after 5-10 mins.

4. There could be few errors like - 403 forbidden- means user don't have access
to the site, internal server error 500- issue at server end, error 404 page not
found- site address is moved/ no longer exist or removed.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. First switch on speaker and then its
Bluetooth option. The light on it will start blinking (searching for device to
connect). In some speaker you need to long press the Bluetooth button or power
button (varies device to device) to enable the search-new-device mode.

2. Switch on the Bluetooth option on your mobile phone and search for new
device.

3. Once you get the device name on phone, select and connect to start enjoying
the music straight from your phone to the Bluetooth speakers.

What
according to you makes you a good candidate for customer service or technical
support job?

1. I believe in honesty, being loyal and a good
listener.

2. I love helping people around me.

3. I love to share my values, knowledge and experience to others.

4. I believe in being a good learner.

5. I enjoy and have a special interest in giving technical support and receiving
knowledge as well.

On a scale of 1 - 5 please rate your fluency in spoken
English

5