Subject: Re: Tech Support Candidate - Hem Raj
From: HR Livesalesman <[email-masked]>
To: [email-masked]
Date: Sat, 19 Sep 2020 02:09:30 -0700 (MST)

Hi Ma'am, 

His English is fine and having great range of technical experience. 
His current salary is 38000/- 
Expecting anything above 40k 
have to serve 1 month notice which is negotiable. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 16 Sep, 2020, at 22:16, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Hem Raj 
E-mail 	[email-masked] 
Phone Number 	(+91) 9599706728 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Sultan Puri, New Delhi 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Sodlan Tech Pvt Ltd 	Sr. Tech Support 		38000 
Previous Employer 1 	Support Helpline 	Tech Support 		30000 
Previous Employer 2 	Akal Information Systems Ltd 	Tech Support 		27000 
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Check the internet first of all by trying to open other websites. If the internet is working fine, that means there is something blocking this site either in computer or at the router(if there are any). If the inter net is not working at all, that's a completely different scenario. 
2. Things that can block the website are: 
A. Antivirus system on computer. 
B. Through host file. 
C. By using router configuration. 
D. Any addon on browser. 
3. There could be a temporary issue at the website hosting server itself. In these cases the issue is resolved automatically in some time. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on the speaker make sure it's battery is charged. 
2. Turn on the bluetooth on your phone and go to its settings. 
3. Speaker name should be listed in devices nearby in bluetooth settings on phone. 
4. Tap on speaker name and that's it. Speaker will make a sound upon connection is successful. 
It should be connected now. 
What according to you makes you a good candidate for customer service or technical support job? 	Technical experience and problem solving skills are what makes a candidate eligible for a tech support profile job which I think makes me suitable. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4