Subject: Re: Tech Support Candidate - Rahul Rahul
From: HR Livesalesman <[email-masked]>
To: [email-masked]
Date: Sat, 19 Sep 2020 00:59:20 -0700 (MST)

Hi Ma'am, 

His English is good, Having good tech experience. 
Last salary was 18000/- 
Expecting between 30-33k 
He is in Gurgaon currently. 
Needs a week time to relocate to Noida. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 16 Sep, 2020, at 13:55, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Rahul Rahul 
E-mail 	[email-masked] 
Phone Number 	(91) 7404192134 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Gurgaon 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Hardware - Basic 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Netsmartz Infotech 	Junior Network Engineer 	5 July, 2020 	15000 
Previous Employer 1 				
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	It always depends on your error that you have on your screen. 
First of all, i’ll check the internet connection. 
In case the connection is working fine, will check with other sites if others are working or not. 
After that, will try to ping via cmd if it helps. 
Then, I’ll probably have to check the IPv4 settings/ ethernet settings. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	To connect a bluetooth device to my mobile phone : 
I’ll turn on bluetooth in my settings panel in mobile & turn on the bluetooth in speaker as well. 
Then, will search for the device under bluetooth settings & then tap the bluetooth device that I have to connect to. 
Above mentioned steps will help connceting to the bluetooth speakers. 
What according to you makes you a good candidate for customer service or technical support job? 	Communication skills, Problem solving skills, eager to resolve the complex issues. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4