Subject: Tech Support Candidate - Sourabh Chawla
From: Sourabh Chawla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Sep 2020 02:37:27 -0400

Tech Support
Test

Name

Sourabh
Chawla

E-mail

[email-masked]

Phone Number

(903) 4455566

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Gurgaon

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Horizon System and
communications pvt ltd

Computer Hardware and
Networking

september 2011

8000

Previous
Employer 2

Doon Valley Institute of Enn and Tech

Computer Hardware and
Networking

14 Nov 2019

15000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

I will check system date and
time . I will check Browser Version . I will check if any of Site Restrictions
are enabled . I will check if Browser does compatible with all basic needs like
installed flash player or java.I will check if Browser is showing click on
advance option to continue opening this web site. I will check if any of Anti
Virus are Restricting this site to be Open.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Enable
Mobile Phone Bluetooth . Enable Speakers Bluetooth and make Pair Between both
and start using the services well.

What according to
you makes you a good candidate for customer service or technical support
job?

I have 5 Plus Years if Experience in Computer Hardware and
Networking Services which made me Reliable to interact with customers and made
them satisfied to provide batter services.

On a scale of 1 - 5
please rate your fluency in spoken English

3