Subject: Re: Tech Support Candidate - Jagdeep SIngh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 18 Sep 2020 22:22:30 -0700 (MST)

Bad Communication 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 18 Sep, 2020, at 17:57, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Jagdeep SIngh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 18 September 2020 at 2:21 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Jagdeep SIngh 

	

	
	
			Tech Support Test 
		
	Name 	Jagdeep SIngh 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9417655360 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
	Where do you currently live (area) 	New Ashok Nagar 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Trimax IT infrastructure and services LImited 	Network Operator Cum Field Engineer 	NA 	21500 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	To solve this type of problem, first i will check my internet connection whether it is working or not, if its working then i will try to switch browser and if even after this site is not accessible ,then it may be issue with the website 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Switch on the Speaker 
2. Switch on bluetooth in phone 
3. Then it will show available devices 
4. Pair speaker with phone 
5. Then press on the name of paired device and it will intitate connection process 
	What according to you makes you a good candidate for customer service or technical support job? 	I have 2 years of experience in networking and i have provided technical support to almost 100 employees in the office regarding hardware, Internet Problems, also i have given support for website of punjab government and trained 100 people to get ready to work on new portal. I think i am good candidate for this role as i have all the skills which are required for this role. 

	On a scale of 1 - 5 please rate your fluency in spoken English 	4