Subject: Tech Support Candidate - Wiyombo Esther
From: Wiyombo Esther <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Sep 2020 15:47:33 -0400

Tech Support
Test

Name

Wiyombo
Esther

E-mail

[email-masked]

Phone Number

(+91) 9319763852

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Faridabad

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Networking - advance
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Fortis La Femme
Hospital

french/English Translator

4th February 2020

according
translation contract

Previous Employer 2

NA

NA

NA

NA

In your past experience you have (select
all that applies)

Did not interact with customers, supported
internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

As a computer user,

firstly I will check my Wifi/Lan connexion, by doing right click to the wifi
icon (situated at the located at the bottom right of the task bar).

See all available wifi display, choose mine try to disconnect and connect after
1 or 2 seconds.

I can also check if my router is switch on.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

I will do a
right click at the bottom of the task bar, right click on the bluethooth icon,
choose for Setting/ right click on add bluethooth or others devices (if the
bluetooth speaker never connected before). Then wait for the bluethooth device
to be discovered and paired.

If the bluetooth speaker already connected before; just try to switch it off and
on in the computer

What according to you makes you a
good candidate for customer service or technical support job?

This job will also help me to enhance my knowledge and
entreprise quality.

I am suitable for this job because I'm confident, Positive Attitude and ready to
take challenges ,

Smart Working & Positive thinking towards Goals, my passion for providing a
great service, my determination to ensure that everyone is satisfied.

On a scale of 1 - 5 please rate your fluency in spoken
English

4