Subject: French Language Test - Wiyombo Esther
From: Wiyombo Esther <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Sep 2020 15:18:09 -0400

Foreign Language
Screening Test

Name

Wiyombo
Esther    /  (+91) 9319763852    / [email-masked]

Whats your first language

French

Please
answer in grammatically correct ENGLISH the following situation in 100 words:
You are working for Pizza Hut as a phone order executive. You took the order
from a customer and informed him that his order will be delivered in 30 minutes.
The customer calls you back after 45 minutes complaining that he has not
received his Pizza yet. When you check you realised that you made a mistake and
you entered his address incorrectly. You have the customer waiting on phone,
what would you do in this situation?

The first important thing I
will do, it's to be confident and don't panic. I will kindly ask the customer
the reference number of the order(if/she) has, the asking for the address
confirmation, and assure the customer to do my best to deliver the pizza in
short time. I will contact my delivery guy the right address and to do his best
to deliver the pizza as soon as possible. I will again contact the customer to
apologize for the inconvenience occurred.

In ENGLISH - Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

My name is Wiyombo Botsinda Esther, I am a second girl into a
family of 3 persons. I am from Congo and living in India for almost 4 years. I
like general culture, science, literature, reading, and everything that gives
meaning to life.

I’m graduated in B tech / Computer Science Engineering at Maharshi Dayannad
(Mdu) University / Rawal Institute of Technology and engineering College, I live
in Faridabad.

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

La
difference entre un bon  et un excellent service reside au niveau de la
satisfaction et de la qualite du service rendu au client:

Un bon service client rends notre client heureux, et satisfait aux attentes du
client; alors qu'un excellent service client rend le client tres heureux et
reponds aux attentes du client au dela de son imagination avec un meilleur
qualite de service. Et d'ailleurs cela rendrait le client fidele a l'entreprise
-

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

ce poste un est poste clef et strategique pour l'entreprise,
je suis une candidate ideal pour ce poste parce que j'apprend rapidement, je
m'adapte  a la situation, Je suis une personne ayant l'attitude positive et
prêt à relever des défis,  ma détermination à faire en sorte que tout le
monde soit satisfait, travaille intelligement pour atteindre mes
objectifs.

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

L'une  de Ville que j'ai aime visite c'est "Mumbai" connu aussi
comme etant la capitale economique de l'Inde,  une ville brouillante rempli de
touristes, j'ai ete fascinee par ce grand Aeroport Internationale, voir l'ocean
Indien, les vagues et les malls autour de la ville. L'architecture sublime de
cette ville et ces grand temples m'ont sublimée Helas! Parce que mon temps
etait compte. Cela etait un plaisir pour moi d'y faire un
tour.