Subject: Tech Support Candidate - Edmond ZANDJANNANKOU
From: Edmond ZANDJANNANKOU <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Sep 2020 11:18:33 -0400

Tech Support
Test

Name

Edmond
ZANDJANNANKOU

E-mail

[email-masked]

Phone Number

(+91) 9319311879

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Malviya Nagar (South
Delhi)

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

ILSC-New Delhi

Language school

Saturday

50000 rupes

Previous Employer 1

Benin Republic Obusdman
Office

Public relations

Friday

100000 XOF

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

First, i have to check if my
data settings are correct; the second step will be my laptop settings by
checking the website issues.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

On my
mobile phone i will check setting/bluetooth; i will on the bluetooth; i will
search the speaker which i want to connect and then i will select it and match
it with my mobile phone.

What according to you makes you a
good candidate for customer service or technical support job?

Am available to learn quickly, and am ready to do my best for
customers satisfaction!

Am ready to work under pressures.

On a scale of 1 - 5
please rate your fluency in spoken English

3