Subject: Tech Support Candidate - Mpiana Ntambwe
From: Mpiana Ntambwe <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Sep 2020 11:10:53 -0400

Tech Support
Test

Name

Mpiana
Ntambwe

E-mail

[email-masked]

Phone Number

(+91) 9739540753

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Noida, sector 168

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Adobe Inc

Technical support consultant/French

October/2019

60000

Previous Employer 1

GMX IT services

Technical sales
executive

June/2019

40000

Previous Employer 2

Beno Support

Technical
Support Executive

December/2018

25000

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

step one I will check out if my computer is
connected to the network, so if it is not connected, try to connect your
computer to the network, but if it connects go to step two, open a new windows
try to open another website(google.com) if there is not error, you will need to
clear up some cache and cookies on the browser and try again, or if there is
error go to the step three, Open another browser and try to open your
website(www.ndtv.com), if there is not error that means the problem only happens
in that browser otherwise the problem is may be with your network or there is
some malicious website error and so on...

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Go to your
phone menu and follow those steps:-

Step 1: Go to Settings

Step 2: Open the Bluetooth option

Step 3: Turn on the Bluetooth

Step 4: there will be a list of available devices will appear if not, press the
button on your Bluetooth speaker that will make it discoverable.

Step 5: Select your Bluetooth speaker on your mobile and that's it, you are
connected.

What according to you makes you a good candidate
for customer service or technical support job?

Firstly,
because of my experience and my knowledge in the technical support and customer
service as do I have several experience working in the same.

secondly, I'm efficiency and problem-solver with the best attitude towards the
customer. And Lastly I'm a bilingual:- English and French.

On a
scale of 1 - 5 please rate your fluency in spoken English

3