Subject: Tech Support Candidate - Vatsal Sharma
From: Vatsal Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Sep 2020 09:54:16 -0400

Tech Support
Test

Name

Vatsal
Sharma

E-mail

[email-masked]

Phone Number

(+91) 8619219450

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Sector 16

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Veebrij software services

Support Consultant

30500

Previous Employer 1

Prometric Testing

GTCS
ANALYST

20 May

25000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Step 1: I will begin by reading out the error ,
if it is some

specific error code then proceed with

troubleshooting specific to that error code or if it

is something general such as network  or security

relatedd error I will proceed by  checking the

network connectivity of the machine and will

verify below parameters:

(a).Try to ping www.google.com(if response

received , I will proceed with Step 2 else will

continuee with sub parts.

(b).As the above ping request was not successful I

will proceed by checking Physical LAN wire

connection to both the ends.

(c) If physical connection is fine then I will check

the network adapter settings and also in case

of WIFI , credentials need to be verified.

STEP 2: If connection problem is not there then I will

check the below parameters:-

(a) Site url correctly entered or not.

(b) Local Machine Firewall policy.

(C) If site is not added on blacklist in internet

option settings .

(d) I will be checking browser specific

settings.

(e)In case of any antivirus installed , I will be

checkingg the filteration policy.

Generally above two common parameter are there to check in case as provided ,
unless specified error is there such as , 404, 502,401 etc

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 :Turning on the Bluetooth in phone.

Step 2: Turning on the Device to be connected.

Step 3: Scanning the device name on the phone and clicking on it.

Step 4: Entering the credentials for the device and check mark the save
credentials for later use ,it will save my time for next usage.

Step 5: Connection Successful Notification.

What according to
you makes you a good candidate for customer service or technical support
job?

I find myself helping people with there tech issues and
providing them with the solution as I am doing it from last 2years.

On a
scale of 1 - 5 please rate your fluency in spoken English

5