Subject: Tech Support Candidate - Akash Bacchan
From: Akash Bacchan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Sep 2020 09:24:04 -0400

Tech Support
Test

Name

Akash
Bacchan

E-mail

[email-masked]

Phone Number

(91) 9582698398

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurugram

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
MacOS
Networking -
basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Infotech

Executive

Sept 13 2020

42k

Previous
Employer 2

Inerstar

Executive

July 4 2020

34.5k

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Step 1 -
I will check some other websites. That would confirm that the problem is just
with www.ndtv.com or with other websites too (If it is just one website giving
an error most probably the website is down to check that on internet there are
plenty websites avaliable)

Step 2 - Once identified that other websites showing the same error will proceed
to next step.

Step 3 - Need to check other browsers, that will confirm that issue is with
Internet or browser (If I can access the website on some other browser, so I
need to check issue with particular browser was giving an error such as add ons,
pending updates, end task from task manager or force quit the browser then
recheck)

Step 4 - Next thing I need to check is internet connectivity if it is connected
and still the issues are same will proceed to next step (If internet is not
connected and it is a wired connection then I need to check lan cable connection
or if it is wireless then need to check that device is in a range of the router
or not as well as need to check network name of it is showing then will connect
it again)

Step 5 - Will check the other devices that are they connected and has an
internet access. If on other devices I got no issues than proceed to next step
(If other devices also showing the same issue that means issue is with internet
connection itself will check the cable connections, router light status, power
flee of router if that all doesn't fix the issue will contact ISP)

Step 6 - Will run the ping command in cmd to check the data packets.

Step 7 - I need to check if disconnecting and reconnecting the specific device
from internet would solve the issue.

Step 8 - Still has a same error will uninstall the network drivers, so it can
pick up the generic drivers in next restart.

Step 9 - I will restart the computer to check that after restart issue has been
fixed or not.

Step 10 - If still I can't access the internet will talk to ISP to get this
issue fix.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step 1 - Turn the speaker power on.

Step 2 - Select Bluetooth mode.

Step 3 - Open Bluetooth in phone from drag down menu or settings.

Step 4 - Select the speaker name and pair it.

What according to
you makes you a good candidate for customer service or technical support
job?

For me understanding an issue and helping to get it fix in a
way that customer/user find it more convenient as per their need is the key.
Definitely not bombarding so many technical terms/words which makes customer
confuse or irate. Emphasising when required and taking ownership, understanding
the situation and giving an assurance about fixation along with TAT makes
service more efficient and more reliable. Which makes us more preferable.
Relevant troubleshooting is the key to get the right issue to fix that depends
on a large scale on paraphrasing, without understanding any troubleshooting
could make problems hard to identified. All over not only fixing an issue but
making cx realized that we care and are dedicated to help. That makes Me a good
candidate for this job along with My experience.

On a scale of 1 - 5
please rate your fluency in spoken English

4