Subject: Re: Tech Support Candidate - Deepika deepika
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 18 Sep 2020 05:30:49 -0700 (MST)

Hi Ma'am, 

Her spoken is good, Having 1 year experience in technical support. 
But she is serving notice period and 1 month of notice is left. 
After a month if we will require people we can call her. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 17 Sep, 2020, at 12:34, Deeksha Dadu <[email-masked]> wrote: 

First round, may be suitable for warranty 

Sent from my iPhone 

Begin forwarded message: 

From: Deepika deepika <[email-masked]> 
Date: 17 September 2020 at 00:35:21 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]> 
Subject: Tech Support Candidate - Deepika deepika 
Reply-To: [email-masked] 

BQ_BEGIN

	

	
	
			Tech Support Test 
		
	Name 	Deepika deepika 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 7009064767 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Telus international 	Technical support engineer 	October 16 	20000+ 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	* firstly i will check my internet connection is it working or not. 
* I will close the browser and try to open the same site again. 
* if i still having the same problem.i will restart my device. 
* Lastly i will check it from others if they will also facing the same kind of issue which i am having or not. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	* Go to the setting. 
* Tap on the bluetooth option and turn it ON. 
* Also turn ON your speaker that make it discoverable. 
* Available devices list will appear. 
* search the device name and connect. 
* if the device is connecting first time an dialog box is appear for pairing with the device. you have to click on the pairing option with this device will connect automatically . 
* With the pairing in future whenever your devices is ON it will automatically connected to the same device. 
	What according to you makes you a good candidate for customer service or technical support job? 	* I believe that i am the best candidate for this postion because of my experience and my ability to adapt in any situation and "customer first" is a mantra for customer service and i follow this mantra.being responsive with positive attitute and always trying to understanding the customers issue properly and give them best solutions. 

	On a scale of 1 - 5 please rate your fluency in spoken English 	4 	

	

BQ_END