Subject: FW: Tech Support Candidate - Jagdeep SIngh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Fri, 18 Sep 2020 12:27:40 +0000

First round

From: Jagdeep SIngh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 18 September 2020 at 2:21 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Jagdeep SIngh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Jagdeep SIngh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9417655360
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      New Ashok Nagar
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Trimax IT infrastructure and services LImited   Network Operator Cum Field Engineer     NA      21500
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  To solve this type of problem, first i will check my internet connection whether it is working or not, if its working then i will try to switch browser and if even after this site is not accessible ,then it may be issue with the  website
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Switch on the Speaker
2. Switch on bluetooth in phone
3. Then it will show available devices
4. Pair speaker with phone
5. Then press on the name of  paired device and it will intitate connection process
What according to you makes you a good candidate for customer service or technical support job? I have 2 years of experience in networking and i have provided technical support to almost 100 employees in the office regarding hardware, Internet Problems, also i have given support for website of punjab government and trained 100 people to get ready to work on new portal. I think i am good candidate for this role as i have all the skills which are required for this role.
On a scale of 1 - 5 please rate your fluency in spoken English  4